Free delivery in Switzerland and Lichtenstein by Swiss Post

Delivery:

All price included free delivery in Switzerland and Lichtenstein by Post standard delivery 2-5 business days.

Deliver to EU: Free shipping for order over CHF150
Please be aware that product prices as indicated exclude import sales taxes, customs & handling charges at destination.
For any questions, please email us: info@woolrex.com

We also ship worldwide. Please refer to rate : https://www.post.ch/en/sending-parcels/international-parcels

RETURNS/EXCHANGES:

Step1:
Enclose a note with original invoice, your contact and order number
Step2:
clearly state whether you’re returning items for an exchange or a refund
Step3:
Send us the item with original package, packed with about notes and invoice.

Return Address:
Alpantex GmbH
Seestrasse 42
CH8802 Kilchberg
Switzerland
Helpful return notes:
  • Please notify us within 14 days of receipt if you want a refund or exchanges
  • Goods must be in original packaging (even if they are damaged)
  • Retain and return the original packaging that protected an item
  • Items should be unfitted and unworn (apart from an initial try on or examine)
  • If tags or labels are removed, we will not be able to accept the return
  • Please include receipt

Please allow us 5 working days to process your return from the day we receive it. 

Should you need the exchange faster than this, we advise you to place a new order online.

If you are unhappy with anything you purchased, please feel free to email us immediately.
We are always here to help 🙂